Workplace standards and expectations, already written for you.
When you’re busy running a business, documenting all those things living in your head tends to become one of those jobs you’ll “definitely get to soon.” Three years later, everyone is still asking how things work, how they’re meant to do things and what’s okay versus “please never do that again.”
And because we know how long it can take to get around to writing all of this down, we've gone ahead and done it for you.
Every business is different, but a lot of the things that make a workplace run well aren't. So rather than giving you a guide telling you what to write, you get the whole document, already written.
You just need to review it and make it yours. We've included clear prompts throughout the guide, showing you where to add or change details to suit your business.
From workplace standards and expectations to how your team communicates, works together and looks after customers, it's all brought together in one practical document.
Written in normal human language your team will actually understand, it covers the important stuff, including:
values and workplace behaviours
communication standards
team responsibilities
customer service expectations
day-to-day workplace and job site standards
safety expectations
workplace policies and procedures
We've also included practical checklists to help your team put these expectations into practice, along with a separate guide to help you introduce the document to your team.
If you’ve been meaning to document all of this “one day”, consider this your sign.
Launching mid-Nov 2026.
This guide shows you how to check how your business comes across to customers, from your website and socials to emails and day-to-day interactions.
Most businesses don’t intentionally end up sounding different everywhere. It happens gradually because, frankly, everyone’s busy running the actual business. The website sounds one way, the socials develop their own personality and customer emails land somewhere in between.
Take Macca's. Whether you're seeing an ad, opening an email or walking into a restaurant, it all feels unmistakably Macca's. That familiarity builds trust, because people know what they're getting.
Nobody has a Macca’s-sized budget, which is why we’ve developed this guide so you can do it yourself. Customers should get the same sense of who you are whether they’re reading your website, opening an email or speaking with your team.
This guide will help you to:
get a clear understanding of how your business is coming across to customers
spot anything inconsistent, outdated or confusing
prioritise what to change, from quick fixes to longer-term changes
keep everything on track with a communications checklist
Not sure if your business is coming across the way you think it is? Consider this your sign.
Ready Nov 2026.
Our guides and programs are designed to give you the information, tools and practical support you need to work through things yourself.
But sometimes you just want to talk something through with an actual person.
That’s where our 1:1 consulting sessions come in.
Book a 30 or 60-minute session for one-to-one help and support with any of the content covered in our guides and programs.
That might be setting up your business, working through your numbers or processes, rolling out your brand, setting expectations with your team, improving communication or creating a happier workplace.
Bring your questions, the thing you’re trying to work out, or the area you’d simply like to go into in a bit more detail.
This is the “a handwritten note still gets noticed” bit.
We live in a world of automated emails, text messages and reminders. Which is exactly why a handwritten letter, thoughtful Christmas card or unexpected thank you note can have such an impact.
Whether it’s thanking customers for their support, reconnecting with past clients or simply reminding people there are actual humans behind the business, sometimes the old-fashioned things still work remarkably well.
Because thoughtful businesses and nice things tend to be remembered.
You know the expression “Happy Wife, Happy Life”? Well, workplaces aren’t wildly different.
Developed alongside psychologist Dr Tim Sharp, the Happiness at Work Program uses short daily prompts to help people notice more of the positive moments in their workday.
Over six weeks, these prompts help shift how people approach work - making them feel more positive, engaged and connected at work.
No forced fun. No trust falls. No one pretending to love a mandatory team-building activity on a Tuesday afternoon.
When the team’s happier, everything tends to run better - communication improves, customers feel the difference, productivity increases and the general vibe of the workplace becomes noticeably less “everyone quietly hanging on by a thread.”
What’s included:
printed participant workbooks
support and guidance for introducing the program
a Keep it Going Plan
card-format prompts for revisiting the program over time.
Sometimes the small things make the biggest difference.
The complete program, plus everything you need to run it.
$150 per person.
Because “let’s get everyone pizza” only works for so long.
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